Shipping policy

Shipping & Delivery Policy

At State Medical Equipment, we work to provide reliable and timely shipping and delivery of medical equipment and supplies. Shipping methods, delivery times, availability, and fees vary depending on the product, destination, and type of delivery service required.

Order Processing

Online orders begin processing on the next business day after the order is placed, provided payment and any required information or documentation have been received.

Orders placed on weekends or holidays will begin processing on the next business day.

Please note that processing time is separate from shipping or delivery time. An order beginning processing does not mean that it will ship or be delivered that same day. Fulfillment times may vary based on product availability, manufacturer or supplier lead times, prescription or documentation requirements, and whether an item is special-order or made to order.

Urgent or Same-Day Needs

If you need medical equipment or supplies urgently or on the same day, please call State Medical Equipment before placing your online order to confirm product availability and whether expedited or same-day service can be accommodated.

Urgent, same-day, after-hours, weekend, or special delivery requests are subject to availability and incur additional fees.

Call us at (702) 538-9555 for urgent requests.

Shipping Rates

Applicable shipping charges are calculated at checkout when available and may vary based on the delivery location, product size and weight, shipping method, and other applicable factors.

Certain oversized, heavy, special-order, or freight items may require additional shipping or handling charges that cannot be calculated automatically at checkout. If an additional charge is required, State Medical Equipment will contact you before the order is shipped.

Promotional or free shipping, when offered, may exclude oversized, heavy, freight, special-order, or other designated products.

Estimated Shipping & Delivery Times

Shipping and delivery dates or timeframes provided on our website, at checkout, or by our team are estimates unless expressly confirmed otherwise.

Delivery times may be affected by product availability, manufacturer or supplier delays, carrier delays, weather, holidays, prescription or documentation requirements, or other circumstances outside our reasonable control.

We will make reasonable efforts to notify customers of significant delays affecting their orders.

Local Delivery

State Medical Equipment offers local delivery for eligible products and locations within our service area. Availability, scheduling, and applicable delivery fees depend on the delivery address, product, requested service, and delivery requirements.

Delivery dates and time windows are subject to availability and are not guaranteed unless expressly confirmed by State Medical Equipment.

Additional charges may apply for expedited, same-day, after-hours, weekend, holiday, special-access, setup, assembly, or other delivery services when available.

Customers are responsible for providing accurate delivery information and notifying us in advance of any conditions that may affect delivery, including stairs, elevators, gated access, restricted entrances, limited parking, or other accessibility requirements.

Large & Oversized Equipment

Certain medical equipment, including hospital beds, mobility equipment, patient lifts, and other large or heavy products, may require specialized delivery or freight service.

Depending on the product and destination, delivery may be limited to curbside delivery unless inside delivery, setup, assembly, or another delivery service has been specifically purchased or confirmed.

Additional fees may apply for lift-gate service, inside delivery, assembly, setup, special handling, or other requested services.

Shipping & Delivery Address

Customers are responsible for providing a complete and accurate shipping or delivery address at the time of purchase.

If an address needs to be corrected, please contact State Medical Equipment as soon as possible. Once an order has shipped or has been dispatched for local delivery, we may not be able to change the delivery address.

Additional shipping or delivery charges resulting from an incorrect or incomplete address, failed delivery attempt, restricted access, or customer-requested redelivery may be the customer's responsibility.

Tracking & Multiple Shipments

When tracking information is available, it will be provided after the order ships.

Orders containing multiple products may arrive in separate shipments or on different dates, particularly when products are fulfilled from different locations, manufacturers, or suppliers.

Damaged, Missing or Incorrect Items

Please inspect your order promptly upon delivery.

If an item arrives damaged, is missing, or is different from what you ordered, please contact State Medical Equipment as soon as possible so we can review the issue and assist you.

For freight or large-equipment deliveries, visible damage should be noted with the delivery carrier at the time of delivery whenever possible. Please retain the original packaging and take photographs of any visible damage to assist with the review or carrier claim.

Delivery & Transportation Fees

Shipping, delivery, transportation, expedited delivery, setup, assembly, and other service fees are non-refundable once the applicable service has been performed or the order has been shipped or dispatched for delivery, except where otherwise required by law or when the charge resulted from an error by State Medical Equipment.

For scheduled local deliveries, cancellation must be requested at least 24 hours before the scheduled delivery date to avoid applicable delivery or transportation charges.

Once an order has been dispatched for delivery, applicable delivery and transportation fees are non-refundable.

Additional cancellation or restocking terms may apply in accordance with our Return & Refund Policy.

Product Availability & Backorders

Product availability is subject to change. Some products may ship directly from a manufacturer or supplier, and availability displayed online may not always reflect real-time inventory.

If an item becomes unavailable or backordered after an order is placed, we may contact you with an estimated availability date or available options.

State Medical Equipment will not substitute a materially different product without your approval.

Contact Us

For questions about shipping, local delivery, delivery fees, urgent equipment needs, or the status of an order, please contact:

State Medical Equipment
3950 East Sunset Road, Suite 112
Las Vegas, NV 89120
Phone: (702) 538-9555