Frequently Asked Questions

RENTALS

How long can I rent medical equipment?

We offer daily, weekly, and monthly rentals. Rental periods and pricing vary by equipment.

Can I extend my rental?

Yes, depending on equipment availability. Please contact us at least 24 hours before your scheduled rental end date to request an extension. Additional rental charges will apply, and extensions must be approved by State Medical Equipment.

Will I receive a refund if I return my rental early?

No. Rental charges are based on the rental period reserved, so we do not provide refunds, credits, or prorated adjustments for equipment returned before the scheduled rental end date.

Can I purchase the equipment I am currently renting?

Please contact us if you are interested in purchasing your rented equipment. Purchase availability and pricing will depend on the equipment and its condition. We can provide you with a quote when applicable.

What happens if rental equipment is returned late?

Additional rental charges may apply if equipment is kept beyond the scheduled rental period without an approved extension. Please contact us before your rental ends if you need additional time.

What happens if rental equipment is damaged, lost, or missing parts?

Customers are responsible for rental equipment while it is in their possession. Charges may apply for damage beyond normal wear and tear, missing accessories or components, lost or stolen equipment, or equipment that is not returned.

DELIVERY & PICKUP

Do you offer delivery and pickup?

Yes. We offer local delivery and pickup for rental equipment within Las Vegas, Summerlin, and Henderson. Delivery and pickup charges vary depending on the equipment, location, and service requested.

How quickly can you deliver?

Delivery availability depends on the equipment, location, and our delivery schedule. Please call us at 702-538-9555 for current availability and delivery estimates.

Do you deliver to hotels and casinos?

Yes. We can deliver to hotels and other temporary locations. Please provide the hotel name, reservation name, arrival information, phone number, and room number when available.

We recommend confirming with the hotel in advance that they can accept and hold medical equipment on your behalf.

Do you offer after-hours delivery?

After-hours or last-minute delivery may be available depending on equipment and staff availability. Additional fees may apply. Please call us to confirm availability.

Can I pick up equipment from your store?

Yes, when store pickup is available for the equipment. Pickups must be completed during our regular store hours.

CANCELLATIONS, RETURNS, & REFUNDS

What is the cancellation policy for rentals?

Rental reservations may be cancelled without a cancellation fee when we receive the cancellation at least 24 hours before the scheduled delivery time.

Cancellations received less than 24 hours before the scheduled delivery time, including same-day cancellations, are subject to a 20% cancellation fee.

If the equipment has already been dispatched or is out for delivery, the applicable delivery or transportation charge is also non-refundable.

Once the equipment has been delivered or accepted, the transaction is no longer considered a cancellation and the regular rental and early-return policies apply.

Can I return or exchange something I purchased?

Our merchandise purchases are generally final sale. We encourage customers to confirm the correct product, size, dimensions, weight capacity, compatibility, and other specifications before purchasing.

If you received an incorrect item due to our error or believe an item has a manufacturer's defect, please contact us promptly so we can review the issue.

PRESCRIPTIONS, OXYGEN & PAP EQUIPMENT

Which equipment requires a prescription?

A valid prescription or medical order is required for certain medical equipment. If you are unsure whether the equipment you need requires a prescription, please call us at 702-538-9555.

Do CPAP, BiPAP, portable oxygen concentrators, home oxygen concentrators, and machines require a prescription?

Yes. A valid prescription or medical order is required before we can provide these machines.

Replacement supplies and accessories may have different prescription requirements depending on the specific item. Please contact us if you are unsure about the requirements for a particular supply or accessory.

What types of oxygen equipment do you offer?

Depending on availability, we offer equipment such as:

• Portable oxygen concentrators
• Home oxygen concentrators
• Oxygen tanks
• Oxygen-related accessories

A valid prescription or medical order is required for oxygen equipment when applicable.

Can I submit my prescription through the website?

Please do not upload sensitive medical records, prescriptions, physician orders, insurance documents, or other protected health information through general website forms, checkout notes, or other standard Shopify fields unless State Medical Equipment specifically instructs you to do so.

Please contact us for the appropriate way to submit required medical documentation.

MOBILITY EQUIPMENT

What types of mobility equipment do you offer?

Our mobility equipment may include:

• 3-wheel and 4-wheel mobility scooters
• Power wheelchairs
• Recliner wheelchairs
• Transport chairs
• Rollator
• Standard and heavy-duty wheelchairs
• Scooter
• Ramps
• Mobility accessories, batteries, chargers, and replacement parts

Availability varies, so please contact us if you need a specific model, size, or weight capacity.

How do I know which wheelchair or mobility device I need?

The appropriate equipment depends on factors such as the user's weight, dimensions, mobility needs, intended use, and required weight capacity. Our staff can provide general product information, but medical or clinical recommendations should come from an appropriate healthcare professional when needed.

WALKING AIDS & BRACES

What walking aids do you carry?

We offer products such as canes, knee walkers, rollators, walkers, crutches, and related accessories. Availability may vary.

What types of braces do you offer?

We may carry braces and supports for the back, shoulder, wrist, finger, elbow, neck, leg, ankle, and foot, as well as orthopedic boots and hot/cold therapy products.

LIFT CHAIRS

What lift chair brands do you carry?

We carry lift chairs from brands such as Golden Technologies and Pride Mobility. Models, sizes, fabrics, features, and weight capacities vary based on current inventory.

Please contact us or visit our store to check current availability.

INCONTINENCE SUPPLIES

What incontinence supplies do you carry?

We offer a variety of incontinence and urinary supplies, which may include adult pull-ons, briefs, underpads, diaper, training pants, and related products. Sizes and availability vary.

GENERAL QUESTIONS

Is everything shown on the website always in stock?

No. Product and rental availability can change. Please contact us if you need to confirm that a specific item is available before visiting the store or placing an order.

Does State Medical Equipment accept insurance for online purchases?

Unless specifically stated otherwise, purchases made through our online store are private-pay transactions. Customers seeking insurance reimbursement should confirm coverage and documentation requirements with their insurance provider.

How can I contact State Medical Equipment?

State Medical Equipment
3950 East Sunset Road, Suite 112
Las Vegas, Nevada 89120
Phone: 702-538-9555

Please call us if you have questions about availability, rentals, prescriptions, delivery, or selecting the appropriate equipment.